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Is New Relic Down?

New Relic is an observability platform for application performance monitoring.

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What to do if New Relic is down?

1. Verify the outage

Use our status checker above to confirm whether the issue is with New Relic or your local connection.

2. Check official status

Visit New Relic's status page for official updates, or see our New Relic Status Page guide.

3. Set up monitoring

Get instant alerts for future New Relic outages with PerkyDash's free uptime monitoring.

4. Have a status page ready

If your app depends on New Relic, create an emergency status page to keep your users informed.

Common New Relic Issues During Outages

  • APM agents not reporting transaction data
  • Dashboards showing gaps in data
  • Alert policies not evaluating properly
  • NRQL queries timing out
  • Distributed tracing connections missing

Never miss an outage again

Set up free monitoring for New Relic and get instant alerts via email, Slack, or webhooks when it goes down.

Frequently Asked Questions

Why is my New Relic APM not reporting data?

Data reporting issues can be due to New Relic outages or agent problems. Check our status above and New Relic's APM component. If New Relic is up, verify your agent is running, check license key validity, and review agent logs for errors.

Are New Relic alerts reliable during outages?

Alert conditions and notifications may be affected during New Relic outages. This creates a monitoring gap - consider having backup alerting via PagerDuty or PerkyDash for critical infrastructure to ensure you're notified during outages.

Why is NRQL query performance slow?

Slow NRQL queries during outages may indicate data pipeline issues. Check the Query and Data Platform components. If New Relic is up, optimize your queries - use TIMESERIES, limit results, and avoid expensive operations on large datasets.

Does New Relic Browser work during backend outages?

New Relic Browser (RUM) uses separate ingest endpoints and may work during partial outages. However, data correlation with APM won't function. Check the Browser Monitoring component status specifically for frontend monitoring issues.

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