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Is Twilio Down?

Twilio provides cloud communications as a service for SMS, voice, and messaging.

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What to do if Twilio is down?

1. Verify the outage

Use our status checker above to confirm whether the issue is with Twilio or your local connection.

2. Check official status

Visit Twilio's status page for official updates, or see our Twilio Status Page guide.

3. Set up monitoring

Get instant alerts for future Twilio outages with PerkyDash's free uptime monitoring.

4. Have a status page ready

If your app depends on Twilio, create an emergency status page to keep your users informed.

Common Twilio Issues During Outages

  • SMS messages stuck in 'queued' status
  • Voice calls failing to connect
  • Webhook delivery delays for status callbacks
  • Phone number lookup API timeouts
  • Studio flow executions failing

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Frequently Asked Questions

Why are my Twilio SMS messages not being delivered?

SMS delivery issues can stem from Twilio outages or carrier problems. Check our status above and Twilio's SMS component status. If Twilio is up, check message logs in Console for error codes. Common issues include invalid numbers, carrier filtering, or account limits.

Are Twilio voice calls affected during outages?

Voice calls use different infrastructure than SMS. Check the Programmable Voice component status. During partial outages, calls may experience quality issues or connection failures. Consider implementing fallback routing to alternative carriers.

What happens to queued Twilio messages during outages?

Twilio queues messages during outages and attempts delivery when service resumes. SMS messages have a validity period (default 4 hours). Voice calls fail immediately if endpoints are unreachable. Check your message logs for delivery status.

Does SendGrid downtime affect Twilio?

Twilio acquired SendGrid in 2019 but they operate on separate infrastructure. SendGrid email outages don't typically affect Twilio SMS/Voice and vice versa. Check both status pages during issues affecting your communications.

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