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Is Intercom Down?

Intercom is a customer messaging platform for sales, marketing, and support.

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What to do if Intercom is down?

1. Verify the outage

Use our status checker above to confirm whether the issue is with Intercom or your local connection.

2. Check official status

Visit Intercom's status page for official updates, or see our Intercom Status Page guide.

3. Set up monitoring

Get instant alerts for future Intercom outages with PerkyDash's free uptime monitoring.

4. Have a status page ready

If your app depends on Intercom, create an emergency status page to keep your users informed.

Common Intercom Issues During Outages

  • Messenger widget not appearing on site
  • Inbox not loading or conversations missing
  • Automated messages not triggering
  • API requests failing or timing out
  • Mobile push notifications delayed

Never miss an outage again

Set up free monitoring for Intercom and get instant alerts via email, Slack, or webhooks when it goes down.

Frequently Asked Questions

Why is my Intercom Messenger not loading?

Messenger loading issues can be due to Intercom outages or JavaScript conflicts. Check our status above and Intercom's Messenger component. If Intercom is up, check browser console for errors, verify your app ID is correct, and test with ad blockers disabled.

Are customer conversations lost during Intercom outages?

Conversations are stored server-side and persist through outages. Messages sent during outages may be delayed but are typically delivered once service resumes. Customer data and conversation history remain safe during infrastructure issues.

Does Intercom downtime affect my automated bots?

Yes, Resolution Bot, Custom Bots, and automated messages may fail during outages. Customers will see delays or no bot responses. Consider having a fallback email address displayed for critical support during extended outages.

Why are Intercom notifications not working?

Notification issues may affect email, Slack, or mobile push alerts. Check each notification channel's component status. If Intercom is up, verify your notification settings and check that your team's apps are properly connected.

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